Ophelia Hoops

Making & shipping your order:

Each made-to-order piece is crafted by hand, just for you. Please allow 3-6 weeks for your jewellery to be created and sent on its way. For pieces that are already made and ready to go, your order will be packed and shipped within 1–3 business days.

All parcels are sent through Australia Post with tracking and signature on delivery included, so your piece is safe from the moment it leaves my hands to when it arrives in yours. You’ll get a tracking number via email as soon as it’s been posted.

If your package hasn’t shown up after a reasonable time, reach out and I’ll help however I can.

For international orders: customs fees, taxes, or import charges might apply depending on where you are. These vary from country to country, and any extra costs will be the customer’s responsibility.

Returns & Exchanges:

I want you to truly adore your TGC piece, however, if something isn’t quite right, I offer returns on eligible items within 7 days of receiving your order. Just send me a message within that time and we’ll sort it out together.

A few things to keep in mind:

• Since each piece is handmade with care, made to order, bespoke/custom pieces, and anything marked on sale can’t be returned.
• Returned items need to be in their original condition and packaging.
• Return shipping is at your cost and a tracked option must be used to be safe.
• TGC is not responsible for any return items lost in transit or any items damaged in return transit. 

If your piece arrives damaged or something seems off, please get in touch - I’ll always do my best to make it right.

Thanks so much for supporting my small handmade business! It really means the world and I honestly do a lil happy dance every time you place an order. 

I’m just a message away. Whether you're wondering about sizing, stones, or something custom, feel free to reach out. I'm always happy to chat and help where I can.

Email me at gracie@thegraciecollection.com.au or fill out the enquiries form here.